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Max Riegel
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The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail, by Clayton M. Christensen

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The basis of product choice often evolves from functionality to reliability, then to convenience, and, ultimately, to price.
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The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail
The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail
by Clayton M. Christensen
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