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The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail, by Clayton M. Christensen

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they listened responsively to their customers and invested aggressively in the technology, products, and manufacturing capabilities that satisfied their customers’ next-generation needs.
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The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail
The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail
by Clayton M. Christensen
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