Matthew Ackerman

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It has, essentially, increased the slopes of the trajectories of improvement in functionality demanded by their customers to parallel the slope of improvement provided by their technologists.
Matthew Ackerman
Cultivated an expectation from customers that the technology will improve in a positive feedback loop that reinforces technology development. Like Moore's law, developers expect faster, cheaper processors and technology trajectory follows, or leads, in parallel
The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail
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