Connecting in sips may work for gathering discrete bits of information or for saying “I am thinking about you.” Or even for saying “I love you.” But connecting in sips doesn’t work so well for an apology. It doesn’t work so well when we are called upon to see things from another’s point of view. In these cases, we have to listen. We have to respond in real time. In these exchanges we show our temperament and character. We build trust.
