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Designing for conversation can be as simple as planning a pre-work breakfast or it can involve elaborate environmental engineering. Google has been a leader in this kind of engineering. It asked Ben Waber to determine whether there is an optimal amount of time for employees to stand in a cafeteria line to maximize conversation. Waber found out that there is: It’s three to four minutes—short enough so that people don’t feel that they are wasting time, but long enough to meet new people. Similarly, Waber determined the optimal size for a cafeteria table so that strangers wouldn’t feel shy about ...more
Reclaiming Conversation: The Power of Talk in a Digital Age
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