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In a face-to-face meeting, you can see people’s attention wander off to their phones. On Gchat, the inattention of your peers is invisible to you. Once you make the assumption that when people work, they will want to text and shop as well, it helps to collaborate on a medium that hides what Jason calls their “true absences.” Gchat lets the simulation of focused attention seem like attention enough.
Reclaiming Conversation: The Power of Talk in a Digital Age
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