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Designing for vulnerability means avoiding what undermines your attention. That can mean a “parking lot” for smartphones and tablets before you start a meeting; it can mean a “one task only” rule when you have to write something important. It helps to come to the design process with compassion for yourself and others. For you may have to say the seemingly obvious to young colleagues: You can’t update your Facebook during client meetings. This may be something they do not know.
Reclaiming Conversation: The Power of Talk in a Digital Age
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