Rattan sees a disconnect. Her new hires, young consultants, are coming out of the best colleges and business schools. They have done amazing things both academically and in their extracurricular lives. But they are struggling with the simplest workplace conventions and conversations. She marvels: “They’ve designed their own apps, but they are socially inept.” They have a hard time showing empathy in the workplace. They don’t seem to understand the perspectives of their colleagues or clients. In today’s workplace, the first training often needs to be training in conversation. But it usually
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