Champion conversation in the day-to-day. The moment needs mentors with humility, acknowledging that just as parents model the behavior (texting during dinner) they then criticize in their children, managers often model the behavior they criticize in their employees. Managers drop out of meetings to do email or play games. They take out their phones during lunch and coffee breaks with the professionals they supervise. I think of my own professional environment—if faculty members do email during faculty meetings, and we do, the fact that students text during class seems less shocking; we are all
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