Lori

21%
Flag icon
They use words like never and always. They say things like, “You never communicate love to me.” Global statements in all-or-nothing terms do little to solve a problem. When you talk to someone, instead of giving big-picture descriptions, give her specifics about the problem, what it is that you want to be different, or what she can do to resolve a problem.
How to Have That Difficult Conversation:  Gaining the Skills for Honest and Meaningful Communication
Rate this book
Clear rating
Open Preview