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How to Have That Difficult Conversation: Gaining the Skills for Honest and Meaningful Communication, by Henry Cloud

Empathize and connect with what the person says, and then stay clear again on the issue that you want to confront. Do not drift.

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How to Have That Difficult Conversation: Gaining the Skills for Honest and Meaningful Communication

How to Have That Difficult Conversation: Gaining the Skills for Honest and Meaningful Communication

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