Navigating Chaos: How to Find Certainty in Uncertain Situations

by Jeff Boss

Learning and Change Change requires learning, and learning requires change. It is a reciprocal and inextricably linked relationship, as change—personal or organizational—necessitates the adoption of new processes, motives, rules, and relationships, while also letting go of their antecedents. Following the shoot, move, and communicate example introduced earlier in this book, you will recall that to move is to alter one’s position, mindset, or emotions—be it organizationally, personally, or professionally. Change often has a negative connotation because it implies something involuntary—a push toward the edge of the cliff—simply because of the unknown black hole in which change resides. People resist change and resist being changed. That’s no secret. But without change, there is no learning and no evolution—only complacency, and, ultimately, chaos.