Navigating Chaos: How to Find Certainty in Uncertain Situations

by Jeff Boss

Of course, there was also the bureaucratic BS that pervades every organization. Different leaders reacted differently to stress. Some comported themselves well and put the mission first while others allowed stress to impact their decision-making. I use the word “allowed” because that’s just what it is: a choice to open oneself to external influences because the core self lacks the self-awareness to slap adversity in the face and say, “Get outta here. I got this.” Most of our actions at the operator level relied upon the decisions made by senior leaders, and if the decision-making process stalemated for any reason, then momentum lagged across the whole organization—as did results. When this happened—when there was an impetus for action but a lack of contextual awareness—there was only one thing us operators could do: we needed to adapt. We needed to make use of the minimal guidance we had because the problem set (i.e. the threat or crisis) wasn’t going to go away, and the only way to solve it was to fill the gap.