The more Joe, for example, performs his job the more competent he becomes. His character grows as he becomes more confident. As time goes on, however, Joe feels less and less challenged, because his job has become routine and his skills have grown marginally at best. He has a greater overall awareness than when he started, but over time he has slipped into complacency. Joe no longer scrutinizes every email. He no longer attends meetings with the same rigor and appetite for learning that he once did. He doesn’t feel the need to read everything that comes across his desk because, well, he has
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