Where is the soul of this company? What is Harcourt’s all about? . . . what are the values that drive your behaviour? . . . we came up with People First – they’re always important . . . So doing the right thing became important, being courageous at a micro level, and encouragement at a micro level, us going into new areas, and fun and laughter. And those values . . . underlie everything and are the soul of the company. And it’s all about learning. ‘Just because it’s common sense,’ he says of the process, ‘doesn’t mean it’s common practice.’
