I have made my share of predictions as well. In 1991, in my book The Work of Nations, I separated almost all modern work into three categories and then predicted what would happen to each of them. The first category I called “routine production services,” which entailed the kind of repetitive tasks performed by the old foot soldiers of American capitalism through most of the twentieth century—done over and over, on an assembly line or in an office. Although often thought of as traditional blue-collar jobs, they also include routine supervisory jobs involving repetitive checks on subordinates’
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