“Empathy fuels connection, while sympathy drives disconnection,” she said. “Empathy is feeling with people…. When someone is in a deep hole and they shout out from the bottom and say ‘I’m stuck, it’s dark, I’m overwhelmed.’ And then we look and we say ‘Hey’ and we climb down: ‘I know what it’s like down here, and you are not alone.’ Sympathy is [someone saying from the top] ‘Ooh! It’s bad, huh? You want a sandwich?’”
