Building Trust: How To Get It! How To Keep It!

by Hyler Bracey

“It’s not what you don’t know that will kill you, but what you know that’s not so.”

4. Create Structured Experiences for Building Interpersonal and Team Trust.

there are structured activities that can predictably facilitate trust-building, greatly accelerate the process and even improve it.

Over-communicate.

2. Show up in person.

3. Don’t be stingy with information.

4. Listen and empathize.

5. Confront denial.

6. Never say never.

7. Be careful of your hiring and firing practices.

Sponsor Grieving.

The organization can never get beyond the wreckage stage until people have an organizational context for expressing the hurt, anger, betrayal, frustration and other strong emotions they may feel.

Multiply Appre...

Communicate, Communicate, Communicate.

Eliminate Waste and Unnecessary Tasks.

As a manager during the tough times of recovery from an organizational trust wreck, you can build a lot of credibility by quickly eliminating any task that is superfluous, unnecessary or a waste of time.

Provide economic and financial education for all employees. • Develop a new employee paradigm. • Train yourself and others on how to build interpersonal trust. • Create structured experiences for building interpersonal and team trust.

Over-communicate. • Show up in person. • Don’t be stingy with information. • Listen and empathize. • Confront denial. • Never say never. • Be careful with your hiring and firing practices.

Sponsor grieving. • Multiply appreciation. • Communicate, communicate, communicate. • Eliminate waste and unnecessary tasks.