Marcio Sete

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The six feedback steps are: 1. Knock on the Door. 2. Describe the Specific Action, Event or Behavior at Issue. 3. Spell Out Its Impact on You. 4. Specify the Likely Positive and Negative Consequences and Make a Request. 5. Get a Firm Agreement. 6. Share Appreciation.
Building Trust: How To Get It! How To Keep It!
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