Author Stephen Covey recalled an incident while riding the New York City subway one Sunday morning. The few passengers aboard were reading the newspaper or dozing. It was a quiet, almost somnolent ride through the bowels of the Big Apple. Covey was engrossed in reading when a man accompanied by several small children boarded at the next stop. In less than a minute, bedlam erupted. The kids ran up and down the aisle shouting, screaming, and wrestling with one another on the floor. Their father made no attempt to intervene. The elderly passengers shifted nervously. Stress became distress. Covey
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