Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

by Mark Goulston

To Warren Bennis, mentor, friend, and inspiration, who taught me that when you “deeply listen” and get where people are really coming from, and then care about them when you’re there, they’re more likely to let you take them where you want them to go.

“If you listen for hurt, fear, and pain or for people’s hopes and dreams, it is nearly always there. And when the other person feels you listening and FEELING them, they will let down their guard and open their minds and hearts to you.”