Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

by Mark Goulston

Good management is the art of making problems so interesting and their solutions so constructive that everyone wants to get to work and deal with them. —PAUL HAWKEN, AUTHOR, NATURAL CAPITALISM

Most people upshift when they want to get through to other people. They persuade. They encourage. They argue. They push. And in the process, they create resistance. When you use the techniques I offer, you’ll do exactly the opposite—you’ll listen, ask, mirror, and reflect back to people what you’ve heard. When you do, they will feel seen, understood, and felt—and that unexpected downshift will draw them to you.