Think of someone you’re trying to reach who either makes excuses or pushes back in some manner. Put yourself in the person’s shoes and ask yourself, “What would I feel in this person’s position? Frustrated? Scared? Angry?” Approach the person, and say, “I need to talk to you about something. I was so busy feeling upset with you and then acting impatient and irritated that I stepped on your toes instead of walking in your shoes. When I stopped to do that, I thought if I were you, I’d feel frustrated (scared, angry, etc.). Is that true?” When the person tells you what he or she feels, find out
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