After witnessing this scenario time after time, I developed a procedure called the PEP CEO Challenge to solve the problem. It’s meant for corporate leaders, but you can tweak it to diagnose and repair dissonance in a smaller work group—or even in your own family, if they’re willing. But one warning before you start: This tool is not for the faint of heart or for people who, in the words of Jack Nicholson in A Few Good Men, “can’t handle the truth.”
