Three of my favorite behaviors from the book are “adding too much value,” “starting with ‘no,’ ‘but,’ or ‘however,’” and “telling the world how smart we are.” I love these because (a) you can just see the mirror neuron gap they create; (b) they are wonderful examples of not listening; and (c) I sometimes suffer from all of them. I’m not exaggerating when I say that if you have counter-productive or toxic behaviors you need to overcome, this book can change your life.
