Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

by Mark Goulston

I need your help in making this a better company. Anything you say to me will be totally anonymous. 2. Suppose you attended a dinner party and overheard someone describing his or her company as a “perfect ten” in the areas of Passion, Enthusiasm and Pride. How would you feel if you scored your feelings about your company lower? If it were me, I know I’d feel envious and feel less happy about where I worked. 3. If I were to ask you to score your own level of Passion, Enthusiasm and Pride in regard to your job and our company on a scale of 1 to 10, what would you write down? 4. If you wrote down anything less than 10-10-10, what things would need to change, and in what ways, in order to raise those scores? Please give me your answers anonymously and please do not use this as an opportunity to single out individuals with whom you have a grievance. 5. When we receive your replies, we’ll identify the most commonly reported suggestions for change going forward, tell you what they are and what we’re going to do in response to them, and give you a time line for doing so.