To make empathy come more naturally to you, give yourself an Empathy Jolt every day or so. For instance, when a coworker you don’t like much is on the phone with a difficult client, observe the situation and ask yourself, “How would I feel if I were him right now? Would this conversation make me angry, frustrated, or unhappy?” Or if your boss is brusquer than usual one day, ask yourself: “How would I feel if I had all of her responsibilities and worries today?” The more you do this, the less stress and frustration you’ll feel with the people around you—and the better you’ll be at getting
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