Resilience and Safety I versus Safety II If the major risk is success—that is, things going right—instead of failures, then why do we spend the majority of our safety resources on investigating what goes wrong? This is exactly the question Erik Hollnagel raises. Managing safety on the basis of incidents is only one way—and in a sense a very limited way. It focuses, after all, on the few occasional times when things go (almost) wrong, rather than on the many times that things go right. It is a reactive, lagging kind of safety management that might turn into firefighting instead of a proactive,
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