The comparison with software should be obvious. As our users use our software, we need to react and change. We cannot foresee everything that will happen, and so rather than plan for any eventuality, we should plan to allow for change by avoiding the urge to overspecify every last thing. Our city — the system — needs to be a good, happy place for everyone who uses it. One thing that people often forget is that our system doesn’t just accommodate users; it also accommodates developers and operations people who also have to work there, and who have the job of making sure it can change as
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