Communicating priorities and cultural expectations to our team of teams spread across multiple continents was a challenge. Written guidance was essential, but memos competed with the flood of text that engulfed all of us every day. To post brief updates and observations, I used a secure Web-based portal accessible to everyone, carefully composing each memo to ensure that it reflected not only my thoughts, but also my “voice.” I tried to remember “less is more,” and stuck to a few key themes. Experience had taught me that nothing was heard until it had been said several times. Only when I heard
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