NASA believed that the dwindling ability of flight crews to adapt to unforeseen events stemmed from the captains’ attempts to control and plan for everything in a vehicle that had become too sophisticated for that to be possible. Champions of the iconic Mission Control room where hundreds of experts crowded into one space to facilitate real-time communication and adaptation (which we will investigate further in later chapters), they concluded that building trust and communication between crew members was more important than further honing specific technical skills.
