As we have crept toward the “many to many” environment of complexity, we have engineered increasingly complicated solutions: gifted managers have developed intricate protocols and organizational hierarchies to cover all likelihoods. The baseline belief that any problem can be known in its entirety has never faded. Anyone who has worked in business or government for a few decades can testify to the seemingly endless increases in rules and paperwork. Nowhere was this more visible than at the Pentagon, where the growth of the Department of Defense manifested itself in an ever-expanding set of
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