Work Rules!: Insights from Inside Google That Will Transform How You Live and Lead

by Laszlo Bock

All it takes is a belief that people are fundamentally good—and enough courage to treat your people like owners instead of machines. Machines do their jobs; owners do whatever is needed to make their companies and teams successful.

I remember the first time I complained about somebody in an email and my manager promptly copied that person, which forced us to quickly resolve the issue.