Put your best people under a microscope. Use surveys and checklists to find the truth and nudge people to improve. Set a personal example by sharing and acting on your own feedback. Chapter 9 WORK RULES … FOR BUILDING A LEARNING INSTITUTION Engage in deliberate practice: Break lessons down into small, digestible pieces with clear feedback and do them again and again. Have your best people teach. Invest only in courses that you can prove change people’s behavior. Chapter 10 WORK RULES … FOR PAYING UNFAIRLY Swallow hard and pay unfairly. Have wide variations in pay that reflect the power law
...more
