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The Army’s solution wasn’t more training. It was a checklist.
checklists would save lives.
Sample UFS Feedback Questionnaire
it’s not about how much time you spend learning, but rather how you spend that time.
In your company, there is certainly a best salesperson in terms of total sales. By turning to that person to teach others rather than bringing in someone from the outside, you not only have a teacher who is better than your other salespeople, but also someone who understands the specific context of your company and customers.
The gains among the lower performers more than make up the loss of sales from the top performers.
“To rid yourself of saying ‘umm’ during a presentation, use physical displacement. Every time you are transitioning, do something small but physical, like moving your pen. Making a conscious effort to move your pen will turn your brain off from using a verbal filler instead.”
Have your best people teach.
“If after we go public I see any lamborghinis in our parking lot, you better buy two of them because I’m going to take a baseball bat to the windshield of any parked here.”
In New York, you see people dressed to impress. In San Francisco, people take pride in wearing a hoodie and jeans to five-star restaurants
If the best performer is generating ten times as much impact as an average performer, they shouldn’t necessarily get ten times the reward, but I’d wager they should get at least five times the reward.
If you can’t explain to employees the basis for such a wide range of awards, and can’t give them specific ways to improve their own performance to these superb levels, you will breed a culture of jealousy and resentment.
I have discovered men will risk their lives, even die, for ribbons!” Simple, public recognition is one of the most effective and most underutilized management tools.
trusting people to do the right thing generally results in them doing the right thing.
rewarding smart failure was vital to support a culture of risk-taking.
He wanted to make sure that bad news was shared as openly as good news, so that he and his leaders were never blind to what was really happening and to reinforce the importance of learning from mistakes.
If your best person is worth ten of the average people, you must pay “unfairly.” Otherwise, you’re just giving them a reason to quit.
when you do reward people, make sure to sprinkle in experiences, not just cash.
Employees are encouraged to give Tech Talks, where they share their latest work with anyone who is curious.
is not whether it delivers perfection. It’s whether we stay true to our values and continue to do the right thing even when tested.
here are the ten steps that will transform your team or workplace:
ask your employees what they would change to make things better, or what they would change if it was their company. Because that’s how you want them to behave. As if it were their company. And the only way for that to happen is if you give up a little bit of your authority, giving them space to grow into it.
A bad hire is toxic, not only destroying their own performance, but also dragging down the performance, morale, and energy of those around them.
Anticipation is about delivering what people need before they know to ask for it.
in politics you can never win points by arguing
Most companies, including Google until a few years ago, celebrate promotions but do nothing to reach out to the people who just missed the cut. Which is madness.
