We talk about values. A lot. And we’re daily confronted with new situations that test those values. We are held accountable by employees, our users, our partners, and the world. We aspire to make the right decisions every time, but ultimately we’re an aggregation of fifty thousand people. Sometimes some of those people make mistakes, and sometimes we as leaders make mistakes. We are far from perfect. The test of the company, and of the management style I’m advocating in this book, is not whether it delivers perfection. It’s whether we stay true to our values and continue to do the right thing
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