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Kindle Notes & Highlights
“How do you lead with collaboration?” “I meet with our team once a week on Wednesday mornings—that’s
“To succeed sooner, managers must be both results-oriented and people-oriented. “How on earth can we get results if it’s not through people? So I care about people and results, because they go hand in hand.
People Who Feel Good About Themselves Produce Good Results.
“helping people feel good about themselves is a key to productivity.”
It’s the people in the best restaurants that are creating their success.”
“‘If you can’t tell me what you’d like to be happening,’ he said, ‘you don’t have a problem yet. You’re just complaining. A problem only exists if there is a difference between what is actually happening and what you desire to be happening.’
One Minute Goals: Summary
Help People Reach Their Full Potential. Catch Them Doing Something Right.
“In most organizations the managers spend most of their time catching people doing what?” The young man smiled knowingly and said, “Doing something wrong.”
One Minute Praisings: Summary
he provides me with a One Minute Re-Direct in two parts. In the first half he focuses on my mistake. In the second half he focuses on me.”
Our goal is to build confidence in people to help us get better results.”
He’s taught us to laugh at ourselves when we make a mistake, and get over it by doing better work.”
Goals make clear what is most important to focus on, Praisings build confidence that helps you succeed, and Re-Directs address mistakes.
One Minute Re-Directs: Summary
The Best Minute I Spend Is The One I Invest In People.
“It’s ironic that most companies spend so much of their money on people’s salaries, and yet they spend only a small fraction of their budget to develop people. In fact, most companies spend more time and money on maintaining their buildings, technology, and equipment than they do on developing people.”
who would ever play golf without being able to see where to hit the ball? “It’s the same with watching team sports. How many people would watch two teams compete if there was no way to score?”
“It’s all because the number one motivator of people is feedback on results. They want to know how they’re doing.
Feedback Is the Breakfast of Champions. It’s feedback that keeps us going.
someone asked the genius Albert Einstein what his number was and he went to the phone book to look it up. “He said he never cluttered his mind with information he could find somewhere else.
tell people what they did wrong; tell them how you feel about it; and remind them they are better than that. “In other words, their performance is bad, but they are good.”
making mistakes is not the problem. It’s not learning from them that causes real problems.”
“A One Minute Re-Direct is intended to help people learn.
They worked with him, not for him.
I don’t believe anybody ever really works for anybody else. Deep down, people like to work for themselves.
