More on this book
Community
Kindle Notes & Highlights
People Who Feel Good About Themselves Produce Good Results.
Our Manager works with us to make it clear what our responsibilities are and what we are being held accountable for.”
Our Manager makes sure we know what good performance looks like because he shows us. In other words, expectations are clear to both of us.
“‘If you can’t tell me what you’d like to be happening,’ he said, ‘you don’t have a problem yet. You’re just complaining. A problem only exists if there is a difference between what is actually happening and what you desire to be happening.’
After all, how can you be an effective manager unless you and your team are clear about goals and what good performance looks like?
Help People Reach Their Full Potential. Catch Them Doing Something Right.
Goals make clear what is most important to focus on, Praisings build confidence that helps you succeed, and Re-Directs address mistakes. And all three of these help people feel better about themselves and produce good results.
