Lean Enterprise: How High Performance Organizations Innovate at Scale (Lean (O'Reilly))

by Jez Humble

The correct way to address this problem is to allow product teams to use the tools and components they want, but to require them to take on the risks and costs of managing and operating the products and services they build — to repeat Amazon CTO Werner Vogels’ dictum, “You build it, you run it.” Recall the Lean definition of optimal performance from Chapter 7: “Delivering customer value in a way in which the organization incurs no unnecessary expense; the work flows without delays; the organization is 100 percent compliant with all local, state and federal laws; the organization meets all customer-defined requirements; and employees are safe and treated with respect. In other words, the work should be designed to eliminate delays, improve quality, and reduce unnecessary cost, effort, and frustration.”14 Processes inhibiting optimal performance should be a target for improvement.