It’s essential to distinguish between Taylor’s scientific management, discussed in Chapter 1, and the experimental approach we describe here. In scientific management, analysis is performed and decisions are taken by management, with the people who do the work functioning more or less as automatons. In the experimental approach, the job of leadership and management is to design, evolve, and operate a system in which the people doing the work have the necessary skills and resources to run their own experiments, thus individually and collectively learning, developing, and growing their
...more
