In particular, centralized IT departments are responsible for: Providing clear and up-to-date documentation on which processes and approvals are necessary for new services to go live and on how teams can access them Monitoring lead time and other SLAs for these services, such as approving software packages, provisioning infrastructure (such as testing environments), and working to constantly reduce them For live services under active development, developers share equal responsibility with operations for:7 Responding to outages and being on call Designing and evolving monitoring and alerting
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