managed, to ensure that urgent or time-sensitive work is prioritized appropriately. Create a pull system by agreeing on how work will be accepted into each process block when capacity becomes available — perhaps by setting up a regular meeting where stakeholders decide what work should be prioritized based on available capacity. Hold regular “operational reviews” for the stakeholders within each process block to analyze their performance and update WIP limits, classes of service, and the method through which work is accepted.
