Table 6-1. Activities of the HP LaserJet Firmware team in 2008 % of costs Activity 10% Code integration 20% Detailed planning 25% Porting code between version control branches 25% Product support 15% Manual testing ~5% Innovation This revealed a great deal of no-value-add activity in their work, such as porting code between branches and detailed upfront planning. The large amount spent on current product support also indicated a problem with the quality of the software being produced.
