of opportunities that come our way, recognize the valuable ones among them and respond effectively to them) fall into two basic categories: • Attitude: This refers to our way of thinking or feeling about someone or something. Our past successes, failures, interactions and experiences influence our attitudes, thus resulting in a tendency to instinctively favour or disfavour (sometimes erroneously). • Approach: This refers to one’s particular way of dealing with a situation or handling a challenge or task. Approach tends to be influenced by our education, work experience, training and skills.
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