Scaling Up: How a Few Companies Make It...and Why the Rest Don't (Rockefeller Habits 2.0)

by Verne Harnish

daily metrics that the company monitors: website hits, open positions, proposals submitted, daily sales, cash, workplace accidents, number of consultants deployed, etc. Remember, you’re looking for patterns and trends. Since it generally takes six data points to constitute a trend, it’s going to take months to see patterns if you look at metrics only every 30 days. If you meet once a day, you’ll have a jump on the competition and on your own challenges. We know you may be getting this data in written form. Verbalizing it makes it more visceral for the person sharing, while, in turn, hearing it makes it easier for the team to absorb. The more senses are engaged, the better your team’s ability to pick up trends and patterns. Stucks: This is the most important agenda item. You want members of the team to bring up constraints and concerns that could prevent them from having a great next 24 hours (i.e., What’s the rock in their shoe? What’s keeping them awake at night or worrying them? Are they stuck because of another team member?) The brutal facts need to be shared, and the leader needs to see the patterns of “stucks” to understand what underlying issues must be addressed.