NOTE: For an excellent look at the “Growth Process” at GE, read the interview with Immelt in the June 2006 issue of the Harvard Business Review. You’ll see how GE is using a red, yellow, and green measurement system; measuring advocacy by customers using the Net Promoter Score; streamlining with Lean and Six Sigma techniques; and using Work-Out sessions to garner feedback from employees. The interview describes a tour de force of best practices that align closely with the ideas in this book
