Ralph

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You just need to know the multiplier (e.g., for every $1 you spend on labor, you get $3 back). The theory is that as long as you can keep applying productive labor (be it salespeople, programmers, or call center reps) at the right multiple, the only bottleneck is lacking enough of the right people to keep growing.
Scaling Up: How a Few Companies Make It...and Why the Rest Don't (Rockefeller Habits 2.0)
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