Before the meal, he asks the employee to answer a few questions that are discussed during lunch: What should Markitforce start doing, stop doing, and keep doing? What does the staffer love and loathe about his job? What are his 101 goals in life — both professional and personal? “I tell them to write this stuff down, because if they write it down, it will happen. Things just start to fall into place,” says Higgins. “It’s pretty powerful. And, as a leader, it’s my objective to help them check things off their list.
