Use these conversations to review individual KPIs, Priorities, and Critical Numbers from column 7 of the OPSP at each meeting. Recognize good performance, analyze underperformance, and discuss activities needed to get back on track. Ask questions to put the focus on the process, rather than lamenting results. Also give feedback on adherence to Core Values and, if necessary, develop strategies to correct behavior. Don’t hold back. Timely feedback is the most effective. It is easier to digest and prevents the formation of bad habits.
