Case in point: Nurse Next Door’s payroll and billing accountant, Noreen, was working evenings and weekends before implementing Lean. A year later, with twice the payroll, she was accomplishing the job in half the time. When she mentioned in a huddle that she had nothing to do because of her success, the leadership team suggested she take some time off as an example and incentive for everyone else in the office to pursue Lean initiatives. Nurse Next Door is now teaching these Lean techniques to its franchise partners, so they can work on growing their businesses vs. doing payroll all day.
